Council taking on more staff for increase in COVID workload: Recruiting customer service assistants

24 Mar 2020

Council taking on more staff for increase in COVID workload

Ryedale District Council has today launched a recruitment drive to boost its customer services team, to deal with an uplift in calls due to COVID-19.

The customer services team are “key workers” and are in the front line of the Council’s response to COVID019.

They are responsible for taking calls from the public, answering email enquiries and signposting citizens to the right services within the Council to meet their needs.

The posts will be fixed-term contracts for six months, and the Council hopes to attract applications from people who have recently become unemployed, or who are facing uncertainty in their current jobs due to COVID-19.

The recruitment comes on the back of yesterday’s instruction from the Government for people to stay at home, which will mean fewer people can visit the Council’s offices in person.

Councillor Keane Duncan, Leader of the Council said:

"Many in our district are facing up to incredible financial hardship. Many workers have been laid off, while are others are unable to fulfil their existing roles.

"Ryedale District Council is in need of extra staff to deal with enquiries from the public and direct people to the help that they need at this difficult times.

"We are therefore looking to employ a limited number of new officers, which is a good opportunity to step into work and play your part in our nationwide effort to defeat coronavirus."

Stacey Burlet is Chief Executive at Ryedale District Council.  She said:

“The Government advice about staying at home is clear, which will mean people who need our help will contact us by phone and email, or use our website, rather than call into the offices in person. We are boosting our customer services team to make sure that people who contact us for help get answered quickly, and directed to the services they need.

“If there is an emergency situation and someone really needs to see us in person, we are asking them to contact us first for an appointment.  Many of our staff are now working from home, in line with Government advice, and that will allow us to make sure we have the right people available to help.

“Our offices at Ryedale House will stay open for urgent appointments between 10am and 2pm.  But even though the doors may be closed at certain times, our core services are very much still up and running.  In fact, our teams are working flat out behind the scenes to make sure that benefits are paid, housing issues are tackled and any government grants that we will be administering can go out as soon as possible. 

“Every day is bringing fresh challenges, but we are doing everything we possibly can to support lives and livelihoods in Ryedale.”

Details on the customer services assistant roles are available at:  www.rdcouncil-jobs.com